Les Castels campsites FAQs
Do you have questions? You’ll probably find the answer below.
If not, please feel free to contact us by email via our contact form.
Your Booking
Where can I find a campsite’s detailed prices?
Enter the dates of your stay in the search engine on our website’s homepage. In a few seconds, you will see how much your stay will cost. You can also send us an email via our contact form, selecting the desired campsite.
How can I pay the balance of my stay?
For a camping pitch: At most Les Castels campsites, you will pay the balance of your stay on a camping pitch when you arrive at the campsite. In cases where you must pay the balance before you arrive, you will receive an email one month in advance with a link to a secure webpage where you can pay your stay’s balance online.
For rental accommodation: One month before your arrival date, you will receive an email with a link to a secure webpage where you can pay your rental stay’s balance online.
What methods of payment can I use to pay for my stay?
The payment methods accepted campsites vary. For all campsites, you can pay with your credit card on a secure page that protects your bank information. Les Castels campsites accept VISA and MasterCard.
Something major has come up. How can I cancel my stay?
Les Castels is composed of independent campsites that belong to families, each with their own general terms and conditions of sale.
If you purchased insurance or a cancellation guarantee, we suggest you review your contract.
If you did not purchase this type of policy, you will need to refer to the general terms and conditions of sale of the Les Castels campsite where you made your booking to determine how to cancel your stay.
How can I purchase insurance or a cancellation guarantee for my stay?
Some campsites offer insurance or a cancellation guarantee. You can sign up for this option when you make your reservation. The cancellation conditions vary depending on the campsite where you made your booking.
How do I book my holiday for next year?
The option to book for the following year is available no later than November 1 each year.
Practical Information
Are children counted in the occupancy capacity for accommodation or camping pitches?
All children, even babies, are counted in the occupancy capacity of accommodation or camping pitches for safety and insurance reasons.
Are your campsites accessible to people with reduced mobility?
Les Castels campsites are working to update their infrastructure to be accessible for people with reduced mobility, as required by law. You will find more information about accessible accommodation on the campsite’s webpage.
Can my pet stay with me at a Castel campsite?
Each Les Castels campsite has its own policy regarding pets. If you are travelling with your four-legged friend, you can consult the reception conditions of your pet on each accommodation sheet of a campsite. You can also select the option "Pets welcome" in the search engine.
What are the arrival and departure times?
Each Les Castels campsite has its own arrival and departure policy. Your arrival and departure times will be listed on your booking documents.
I will be arriving after reception closes. Can I still access my camping pitch or accommodation?
If you are going to arrive late, you must notify the campsite’s reception before 4 p.m. that day so that the team can arrange for your arrival outside regular reception hours.
What swimsuits are allowed in the pool?
Each Les Castels campsite has its own policy regarding swimsuits at the pool, based on regulations in effect in their municipality. For more information, feel free to contact us.
What languages are spoken in the campsite where I will be staying?
The teams hosting you at all Les Castels campsites speak at least French and English. Other languages are spoken at some establishments. For more information, feel free to contact us.
On what dates are services open?
To see the dates on which services are open, visit the campsite’s webpage and go to the Amenities and Services section.
What activities and services are offered at the campsite where I will be staying?
To see what activities and services are offered, visit the campsite’s webpage and go to the Activities section.